I spend my working life trying to keep clients happy, delivering projects and adding to the bottom line for the company I am working for. But recently I was the client. We had decided on a new kitchen at home and as I was working far away from home my darling wife had to be the design/project/site manager. All I had to do was “sign off” on layouts, colours, appliances, light fittings, bench tops etc.
My wife has a friend who earlier in the year had a similar kitchen installation and her friend was very pleased with the job and highly recommended the kitchen company who carried out the work.
Now wearing the client’s hat my concerns were quality, wow factor and dollars. I was not around and purposely kept at arm’s length, well it is 3,600 klms to site from the kitchen!
My wife worked through the design with the kitchen company’s designer, the choices of layout/materials were made and installation was carried out. There was not a single drama, missed date, dollar over run and the end result far exceeded what I expected.
It was like buying a new car. the designer sent us computer images of the final agreed kitchen and the photos of the finished job looked just the same.
This company did what they said they would do. They did not mess us about, turned up when they said they would and managed all trades, liaised with the appliance suppliers and simply looked after the client.
If only I could find contractors with this ability to carry out work for me on mine site. Unfortunately there are few fitted kitchen on a coal or iron ore mine.
The company is Integrity Kitchens www.integrity-kitchen.com.au and the main man who did literally turned my wife’s dream into reality is Greg Trigger – greg@integrity-kitchen.com.au 07 3390 1200
Thank you Greg and all the team at Integrity.
PREMDALE CONSULTING 