What a breath of fresh air to have an IT department that believes their role is to support operational staff. In other words they exist because we need them and not vice versa. The lifeblood of a company is communication and my new company don’t mouth it they do it. There have been occasions in the past when I have had to literally threaten IT people to be held by their ankles from a window to get them to do what they need to do, so big tick for Amos and his staff.
IT departments when they are a support service do get a hard time and sometimes it is justified. However, when they understand their role and actually sit down with the person with the issue as opposed to hiding behind the dreaded email “help desk”, they then understand what we as project managers need – reliable communication.
Of course as the Project Manager you are responsible for the profitability of the project and IT support gets charged to the job. If you have a problem with a subcontractor for instance you hold the purse strings, but you do not with your company’s internal departments. My new best friend Amos understands that and I take my hat off to him.
Perhaps other IT people could learn from Amos. but if you try to poach him you may have to learn to appreciate hospital food.